To our Arrow Alternative Care Patients:

Our mission is to provide pharmacist-directed, compassionate care designed to ensure that every patient gets the relief and comfort they seek, as well as the understanding and respect they deserve, all in a safe, healing place. As we face the challenge of responding to the coronavirus (COVID-19), as with all that we do, this mission is guides us.

We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities and taking action toprotect our patients especially the immuno-compromised, elderly, and chronically ill, and our employees and the communities where we serve.

Things to know:

Stay Informed - Know the Signs and Symptoms

Hours of Operation - All of our facilities will remain open with normal business hours. We will inform you of changes by email, social media and phone messaging.

Our Facilities - We have increased our facility cleaning procedures and have instituted more preventative measures with increased frequency in cleaning public areas throughout the day such as restrooms, door handles, tables, menus, register areas, ATMs and other frequently touched areas.

Pre-order / In-Store Experience - One way to ensure the health and safety of each other when picking up your medicine is to minimize time spent within the facility. Our online menus are updated hourly reflecting product availability. Given that we have seen a marked increase in patient visits within the past few days, patience with each other during this difficult time will help all of us to ensure the health and safety of our community.

View our Products / Place an Order

We are encouraging all of our patients to do the following when possible:

1. Pre-Order online or by phone.

2. Remember to allow ample time for us to fill your order before coming into the facility.

3. Refrain from making any modifications, changes or additions to your pre-order.

4. Patience with each other during this difficult time will help all of us to ensure the health and safety of our community.

Tele-Consultations and Guidance - Our dispensary pharmacists are available for consultations by phone and email to answer any questions you may have about your medication protocols/therapy, products and/or dosage forms.

Stay informed and protect each other - Here are simple measures that we can all do to keep each other healthy:

1. Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.

2. Avoid touching your eyes, nose, and mouth with unwashed hands.

3. Stay home when you are sick.

4. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

5. Do not congregate in large groups.

Helpful Resources and Information

Follow the links below:

Protect Yourself and Your Family

What to do if your are sick

Keep Work, Schools and Communities Safe

Share The Facts

What to do if you are sick with coronavirus disease 2019 (COVID-19)

Our hearts and thoughts go out to the people who have been affected by this unprecedented event. Please know that we are committed to doing what we can to ensure the health and safety of all in our Arrow Alternative Care community and provide a continuum of access to your medication during this difficult time.

We will keep you informed of future updates.

Your Arrow Alternative Care Team